FAQ

Shipping

  • Is there also free shipping?

    Yes, shipping is free for you when you spend €60 or more.

  • How much does shipping cost?

    We charge a shipping fee of €4.95 for orders within Germany.

    If you are ordering from another country, please review our terms and conditions .

  • Will I get the shipping costs back if I return the goods?

    The shipping costs are passed directly on to the shipping company and cannot be refunded in case of a return .

Return shipment

  • Can I exchange the goods?

    Yes, we accept returns within 14 days . The important thing is that the goods are unused and any security seals are undamaged and unbroken . Please see our terms and conditions for details.

  • What do I do if I want to exchange something?

    That's very easy. Just send us an email to info@juicyjungle.de with the subject "Return" .

    We will then send you a return label and a brief instruction.

Please include the following information in your email: Your order number, the item you wish to exchange, and a brief reason for the exchange.

  • How much does the return shipping cost?

Nothing =)